Privacy Policy

Welcome to FlameWave Pty Ltd’s Privacy Policy.

FlameWave Pty Ltd (“FlameWave,” “we,” “us,” or “our”) operates https://www.flamewave.com.au (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

1.1 Types of Information: We may collect personal information such as your name, email address, phone number, and any other information you provide voluntarily when you interact with our Site or services.

1.2 Collection Methods: We collect personal information directly from you when you voluntarily provide it to us, such as when you fill out a contact form, sign up for our newsletter, or make a purchase.

1.3 Purpose of Collection: We collect personal information for the primary purpose of providing and improving our services, responding to inquiries, and communicating with you about our products and services.

2. Use and Disclosure of Personal Information

2.1 Primary Purpose: We use personal information for the primary purpose for which it was collected, as outlined in section 1.3 above.

2.2 Secondary Purposes: We may also use personal information for secondary purposes that are reasonably expected, related to the primary purpose, or otherwise permitted by law.

2.3 Disclosure: We may disclose personal information to third-party service providers who assist us in operating our Site, conducting our business, or servicing you. These third parties are required to comply with Australian privacy law and are prohibited from using your personal information for any other purpose.

3. Data Security

3.1 Security Measures: We take reasonable precautions to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

3.2 Data Breach Notification: In the event of a data breach involving your personal information, we will comply with our obligations under Australian privacy law, including notifying affected individuals and the relevant authorities where required.

4. Access and Correction

4.1 Access: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.

4.2 Correction: If you believe that any personal information we hold about you is inaccurate, incomplete, or out-of-date, please contact us to request corrections.

5. Complaints Handling

5.1 Complaints Process: If you have a complaint about our handling of your personal information or believe that we have breached Australian privacy law, please contact us using the details provided below.

5.2 Resolution: We will investigate your complaint and endeavor to resolve it in a timely and appropriate manner. If you are not satisfied with the outcome, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

6. Updates to Privacy Policy

6.1 Review and Update: We reserve the right to review and update this Privacy Policy periodically to ensure ongoing compliance with Australian privacy law and any changes in our business practices. Any updates will be effective immediately upon posting the revised Privacy Policy on our Site.

7. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights under Australian privacy law, please contact us at:

FlameWave Pty Ltd contact@flamewave.com.au ABN: 22 753 051 913

Last updated: 24 April 2024

By using our Site, you consent to the terms of this Privacy Policy and the collection, use, and disclosure of your personal information in accordance with Australian privacy law.